Neck
Stiff necks, tension headaches and that pinch when you shoulder-check in the car. Gentle mobilisation and soft-tissue work, then posture changes that fit how you really sit.
Physiotherapy & clinical pilates · Mackay
Unhurried care for bodies that work hard.
Hands-on physiotherapy for sore backs, stubborn shoulders and the knee that's been "fine" since footy season — then small-group clinical pilates, run by the same physio who assessed you.
- 45 minfirst appointments, never rushed
- 6 maxpeople in every pilates class
- HICAPSclaim your health-fund rebate on the spot
- No referralneeded — book directly
What we treat
Most of what walks through the door is ordinary — and that's exactly what we're good at.
Not sure we can help? Ring and ask — no charge for the chat.- 01
Back & neck pain
Desk-bound, cane-farm sore or woke-up-wrong. We find what's driving it, settle it down, then give you three or four exercises you'll actually do.
- 02
Sport & running injuries
Rolled ankles, hamstrings, runner's knee. Clear return-to-sport plans with real milestones, not guesswork.
- 03
After surgery
Knee and hip replacements, ACL and shoulder repairs. We work to your surgeon's protocol and keep them in the loop.
- 04
Pregnancy & postnatal
Pelvic girdle pain, returning to exercise after bub, and pilates classes designed for every trimester.
- 05
Work injuries
WorkCover Queensland claims handled with the paperwork done properly, so you can focus on getting back on the job.
- 06
Balance & healthy ageing
Steadier on your feet, stronger on the stairs. Gentle, progressive programs for over-60s, with a cuppa after class.
Where does it hurt?
Choose an area to see how we'd usually help.
Your first session always starts with a proper look at the whole picture — a sore knee is often about the hip or the foot.
Shoulder
Rotator cuff strains, frozen shoulder and post-surgery rehab. We test strength and range carefully, then build it back with load you can feel working.
Back
Lower back pain is our bread and butter. Hands-on treatment to calm it down, honest reassurance, and clinical pilates to make the next flare-up less likely.
Hip
Hip and groin pain, glute tendon issues and pregnancy-related pelvic pain. Targeted strength work and practical tips for sleeping, sitting and stairs.
Knee
Runner's knee, ligament sprains, meniscus niggles and arthritis. We look at how your hip and foot load the knee, not just the knee itself.
Ankle
Rolled ankles, Achilles soreness and plantar heel pain. Taping for game day, balance retraining and a clear path back to netball, touch or the beach walk.
Built for Mackay life.
Mine rosters, cane-season backs, weekend touch footy and sunrise walks along the harbour. We plan your rehab around the way you actually live — and the early starts that come with it.
Clinical pilates
Small classes. Physio-led, every time.
Every class is run by a physiotherapist and capped at six people, on reformers or the mat. Before your first class you'll have a 45-minute pilates assessment so we can pitch every exercise to your body — and change it on the day if something's flaring.
- Max 6 per class
- Physio-led
- Rebates may apply under extras
This week's timetable
Mon
- Reformer FlowCallum · 50 min
- Lunchtime MatKate · 40 min
- Strong BacksCallum · 50 min
Tue
- Bump & BeyondHannah · 45 min
- Steady FeetHannah · 45 min
- Reformer FlowKate · 50 min
Wed
- Strong BacksCallum · 50 min
- Mat FoundationsKate · 45 min
Thu
- Steady FeetHannah · 45 min
- Mums & BubsHannah · 45 min
- Reformer FlowCallum · 50 min
Fri
- Reformer FlowKate · 50 min
- Lunchtime MatCallum · 40 min
Sat
- Weekend ReformerKate · 50 min
- Mat FoundationsHannah · 45 min
Timetable changes over school holidays — we'll text you a week ahead.
The team
Three physios. No conveyor belt.
You'll see the same physio from your first visit to your last, and they'll know your history without reading it off a screen.
Principal physiotherapist
Kate Harrington
Twelve years in private practice, mostly spines and runners. Opened Tidewater in 2019 after too many clinics where appointments felt like a stopwatch.
- Special interest
- Lower back, running
- Off duty
- Training for the Mackay Marina Run
Physiotherapist · pilates lead
Callum O'Neill
Ex-rugby league, so he knows exactly what a shoulder feels like on Monday morning. Runs the reformer program and most of our post-surgery rehab.
- Special interest
- Shoulders, ACL rehab
- Off duty
- Coaching under-14s in Walkerston
Physiotherapist
Hannah Whitlock
Looks after our pregnancy, postnatal and over-60s clients. Calm, funny, and very good at making a hard exercise sound easy.
- Special interest
- Women's health, balance
- Off duty
- Sunrise walks at Cape Hillsborough
Fees
Plain prices. No surprises.
If you have extras cover, claim your rebate on the spot with HICAPS and pay only the gap. How much comes back depends on your fund and your level of cover — check with your fund if you're unsure.
Initial consult
45 minutes
$115
- Full assessment and history
- Hands-on treatment, first session
- Written plan and home exercises
Follow-up
30 minutes
$92
- Treatment and progress checks
- Program updated as you improve
- Same physio every visit
Clinical pilates
Per class, or 10 for $340
$38
- Pilates assessment first ($105)
- Physio-led, max six people
- Passes valid for 16 weeks
We also see Medicare chronic condition referrals from your GP, DVA and WorkCover Queensland clients — ask us when you book.
Book a session
Pick a day, pick a time, and you're done.
Prefer to talk to a person? Call 0491 570 158 or email hello@example.com — we answer between patients.
- First visit45 min · $115
- Weekdays6:30 am – 7 pm
- Saturdays7 am – 12 pm
- 1Day
- 2Time
- 3Confirm
Which day suits?
Times on
Check and confirm
AppointmentInitial consult · 45 min
When
WhereTidewater, Mackay City
This is a demo — on a real site this would book with the clinic.
Nothing was sent anywhere. You picked .
Questions
Good questions, straight answers.
Do I need a referral from my GP?
No. Physiotherapists are first-contact practitioners in Australia, so you can book directly. You'll only need a GP referral for Medicare chronic condition plans, DVA or some insurance claims.
What should I wear to my first appointment?
Something comfortable you can move in. If it's your knee or hip, bring shorts; if it's your shoulder or back, a singlet helps. We have change rooms and towels.
How many sessions will I need?
It depends on the problem and your goals, so we'll give you an honest estimate at the end of your first visit. Plenty of people need three or four; we'll never book you in "just because".
Can I claim pilates on my health fund?
Many extras policies cover physio-led clinical pilates, usually under physiotherapy. Rebates vary by fund and cover level, so check with your fund using the item details we give you.
Is there parking?
Yes — free off-street parking out the back, plus a ramp and a ground-floor treatment room for anyone who'd rather skip the stairs.
What's your cancellation policy?
Give us 24 hours' notice and there's no charge. Late cancellations are charged at half the fee, unless you're unwell — we'd rather you stayed home.